Accessibility Statement

Our Commitment

At Chef’s Choice, we believe that high-quality kitchenware should be accessible to everyone. We are committed to ensuring that our digital store is usable for all customers, including those with visual, auditory, motor, or cognitive impairments. We are constantly working to improve the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. Chef’s Choice strives to conform to WCAG 2.1 level AA standards to ensure our utensils, pots, and appliances are easy to browse and purchase online.

Accessibility Features on Our Site

To help you find the right tools for your kitchen, we focus on:

• Descriptive Alt Text: Ensuring all product images—from knife sets to heavy-duty appliances—have text descriptions for screen readers.

• Keyboard Accessibility: Making sure our "Add to Cart" and checkout processes can be navigated entirely via keyboard.

• Clear Hierarchy: Using consistent headings and labels so that technical specifications for our hardware are easy to find and read.

• Readable Contrast: Ensuring high color contrast between text and backgrounds to assist users with low vision.

Feedback & Contact

We welcome your feedback on the accessibility of the Chef’s Choice website. Please let us know if you encounter any barriers while shopping with us:

• Email: support@chefschoice.co.za

• Physical Address: 523 Johan Heyns Drive, Gezina, Pretoria, 0084

We aim to respond to all accessibility-related inquiries within 2–3 business days.

Formal Complaints

We aim to resolve any accessibility issues promptly. If you are not satisfied with our response, you may reach out to us again to escalate the matter, or consult with local consumer and disability advocacy groups.